Frequently Asked Questions

Browse our catalog, select your preferred frame and color, then click "Order on WhatsApp." This will open a pre-filled message with your order details. Just send it to us, and our team will confirm your order and delivery details.

Payment is collected at the point of delivery. You can try the frames before paying, ensuring you're completely satisfied with your purchase.

We accept cash payment at delivery. Online payment options may be available - please confirm with our team when placing your order.

We currently deliver only in Colombo and suburbs. If you're unsure whether we deliver to your area, please message us on WhatsApp with your location.

Delivery charges vary based on your location and are not included in the frame price. Our team will inform you of the delivery charge when confirming your order.

Delivery typically takes 2-5 business days from order confirmation. We will call you before delivery to verify your availability and confirm your address.

Yes! We always call before delivery to verify your order details and ensure someone is available to receive the delivery.

Our metal frames are made of high-quality stainless steel, offering durability and a premium finish. We also offer acetate and plastic frames depending on the model.

Our frames are imported from China and carefully curated for quality and style. Each frame meets our standards for durability and design.

Currently, we sell frames only. However, you can take your frames to any optical shop to have prescription lenses fitted. Please contact us on WhatsApp for lens fitting recommendations.

Yes! At delivery, we bring additional frame models for you to try and choose from. You can try them on before making your final decision and payment.

All frames come with a 6-month warranty covering manufacturing defects. This includes issues with frame structure, hinges, or coating - but does not cover damage from accidents or misuse.

Yes, we offer 7-day exchanges for unused and undamaged frames. The frames must be in original condition with all packaging. Contact us via WhatsApp to initiate an exchange.

You can exchange it within 7 days if unused and undamaged. We also provide size measurements on product pages to help you choose the right fit. If you need help selecting the right size, contact us on WhatsApp.

The warranty covers manufacturing defects such as frame breakage, hinge issues, coating defects, or structural problems. It does not cover accidental damage, scratches from normal wear, or modifications made by third parties.

Purchase any frame from our catalog and get a second frame of your choice absolutely free. You pay for one frame, and we bring additional models at delivery for you to choose your free frame.

Yes! All frames in our catalog are eligible for the BOGO offer. You can mix and match any styles, colors, or models - no restrictions.

You choose your free frame at the point of delivery. We'll bring several additional models for you to try on and select your favorite, ensuring you get exactly what you want.